Refund policy
Last Updated: Nov 2024
All Sales Are Final
Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through our online store nor our store in Kyoto.
Exceptions to the No Refund Policy
The only exceptions to our No Refund Policy include:
- Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 5 days for a possible refund or exchange.
How to Contact Us
For any questions or concerns regarding this No Refund Policy, please contact us at:
- Email: info@japanime-art.jp
- Phone: +81 75 744 0900
We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check our social media pages or our website for updates.