Shipping policy

About Overseas Shipping

Our shop delivers products not only within Japan but also to international customers. Please follow the guidelines below for a smooth experience.

1. Shipping Regions

We offer shipping to the following countries and regions:

  • Asia: Hong Kong, South Korea, Taiwan, Brunei, China, Indonesia, Malaysia, Philippines, Singapore, Thailand, Bangladesh, Cambodia, India, Myanmar, Nepal, Pakistan, Sri Lanka, Vietnam
  • North America: USA, Canada, Mexico, Costa Rica, Guatemala, Honduras, Panama
  • South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Venezuela
  • Europe: Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Switzerland, UK, Austria, Bulgaria, Czech Republic, Denmark, Finland, Greece, Hungary, Norway, Poland, Portugal, Romania, Russia, Sweden, Spain, Turkey
  • Oceania: Australia, New Zealand, Fiji, Guam, Papua New Guinea
  • Middle East: Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Yemen
  • Africa: Egypt, Ivory Coast, Kenya, Nigeria, South Africa, Sudan, Tanzania, Zambia, Zimbabwe
  • Other Regions: Please contact us for inquiries.
2. Shipping Methods and Fees
  • Carriers: We use reliable international shipping services such as Japan Post (EMS), DHL, and FedEx.
  • Shipping Fees: Fees vary depending on the destination country/region, weight, and size of the product. The exact shipping cost will be displayed during checkout after adding items to the cart.
  • Delivery Time: Usually, products will be delivered within 2 weeks after shipment, but this may vary depending on customs and location.
3. Customs and Taxes
  • Customs duties, consumption taxes, and other fees may be charged upon receipt of goods. These costs are the responsibility of the customer.
  • Please check with your local customs for more information as regulations vary by country.
4. Return and Exchange Policy

All Sales Are Final

  • Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through our online store or our store in Kyoto.
5. Tracking Information
  • Once the product is shipped, you will receive an email with the tracking number. You can track the shipping status on the carrier’s website.
6. Support
  • We provide support in English or Japanese for international inquiries.
  • If you have any questions or special requests, feel free to contact us at info@japanime-art.jp.